NFC Memos | National Forwarding Company

Properly Prepared Inventories

Procedures on how to accurately complete the inventory on a domestic HHG move.

Dropping Pack Dates

Reducing pack days without prior communication with the customer and our office is not permitted.

2023 Reminder: Smoking Around Household Goods

No smoking around HHG.

Policy for Uncrating at Delivery

Uncrating procedures at delivery

Spotted Lantern Fly

California's entry requirements for household goods shipments pertaining to Spotted Lantern Flys.

May 2023 - Updates to Health Protection Protocols

TSP Certification of Health Protection Protocols form is no longer needed, but action items remain.

2023 SIT Shortages

A reminder for haulers to call ahead for SIT.

Nine Military Bases to be renamed in 2023

The new names are part of a larger effort by the Pentagon to scrub references to Confederate military leaders and commemoration of rebel victories.

2023 Updates to Servicing DP3 Shipments

Information on rule changes effective 15 May 2023.

Shipping Lithium Batteries

Additional information on shipping lithium batteries

Lithium Battery Protocols

USTC protocols regarding shipping lithium batteries

Hazardous and Costly Mold Situations

Protect yourself when it comes to mold!

2023 Base Access Reminders

General guidance on base access along with information on a few bases with unique requirements.

2023 Date Changes Prohibited by Agent & Haulers

Customers cannot secure load date changes with the agent or hauler directly; they must facilitate the process with the TSP and JPPSO in writing.

Detention & Dry Run Fees

It is becoming more common for freight companies to invoice agents directly for detention or dry run fees.

COVID Health Protection Protocol Reminders

A reminder on current USTRANSCOM COVID protection protocol.

USTRANSCOM Advisory #22-0071

A summary of USTRANSCOM Advisory #22-0071, which temporarily authorizes TSPs to invoice additional amounts for some shipments delivering out of SIT.

Customer Use of AirTags - UPDATE

Brief update from an earlier memo regarding DoD Customer's use of AirTags.

USTRANSCOM Updates COVID Form

A summary of updates to Version 3 of the DP3 TSP Certification of Health Protection Protocols Form.

USTRANSCOM Updates COVID Health Protection Protocol

A summary of USTRANSCOM's updates to COVID Protection Protocols.

2022 Transit Times Increased

An outline of the transit time increases that USTRANSCOM made effective March 9th. 2022.

2022 Peak Season - Air Force Special Interest Items

A summary of the Air Force's 2022 Peak Season Special Interest Items that have bearing on agents and haulers.

15 May 2022 Changes: IT-22 Memo 3 of 3

A summary of changes for the new International Tender effective 15 May 2022.

15 May 2022 Changes: Claims & Liability Business Rules Memo 2 of 3

A summary of changes for the new Claims & Liability Business Rules effective 15 May 2022

15 May 2022 Changes: TOS and 400NG Memo 1 of 3

A summary of changes for the new Tender of Service and 400NG Tariff effective 15 May 2022.

USTRANSCOM Personal Property Advisory #21-0097

Explanation of USTRANSCOM Advisory #21-0097, which temporarily expands billing item code 210B.

Health Protection Protocols - Mask Guidance Effective 9 July 2021

Summary of updates to USTC mask-wearing guidance.

Health Protection Protocols - Mask Guidance Effective 24 May 2021

Summary of updates to USTC mask-wearing guidance.

15 May 2021 Changes: International Updates

Summary of important TOS, 400NG, and IT-21 changes regarding international shipments.

15 May 2021 Changes: Claims Updates

Summary of important TOS, 400NG, and Claims Liability Business Rules changes regarding claims policies.

15 May 2021 Changes: New Agent and Hauler Responsibilities

Summary of important TOS and 400NG changes regarding new responsibilities for agents and haulers.

15 May 2021 Changes: Customer Communication

Summary of important TOS and 400NG changes regarding communication with our customers.

Shuttle Requests and Shuttle Denials

Reminders and findings regarding shuttle preapprovals.

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NFC Tonnage Available for PIckup

Instructions for how to navigate our tonnage list and haul our shipments.

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2021 NFC Rating Engine Released

Here is how to find our 2021 rating engine.

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Advisory #21-0012: Protecting the Force from COVID-19

USTRANSCOM Advisory #21-0012: Protecting the Force from COVID-19

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The Use of Masks & Health Form Reminder

Reminder that the use of masks and the Certification of Health Form is still a requirement.

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Notification Requirements of Positive COVID-19 Results

USTRANSCOM Advisory #20-0095 mandates notification when a service member or TSP/agent representative tests positive for CODID-19. This memo and linked advisory contain the details.

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Certification of Health Protection Protocol Reminder - Advisory #20-0081

Reminder that masks must be worn and the Certification of Health form must be completed each day of service - packing day(s) and loading day.

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New ETA and Delivery Requirements

Information on new Peak 2020 ETA requirements, and NFC's emails to agents to assist with providing this information to NFC.

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Peak Season Booking

Prompt responses requested for Peak Season shipment offers.

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March 2020 Fixed PowerTrack Fee

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Weighing Procedure REQUIREMENTS

Reminder about weight ticket requirements, and when they need to be sent to NFC to be considered timely.

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Domestic Containerized Shipments

Differences in crating requirements on domestic shipments.

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Hazardous and Costly Situations

How to handle situations that could result in hazardous and costly consequences.

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Fitness Equipment

Fitness equipment challenges and solutions.

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Denied Shuttle Requests

Information that will help avoid denied shuttle requests.

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Communication and Dropped Dates

Reminder to notify NFC and the customer when pack dates are dropped.

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NFC Department and Task Emails

List of department and task email addresses, to ensure that emails are being sent to the correct department and individuals.

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Confirming Delivery Out of Storage

Reminder that agents need to confirm delivery out of storage with the customer.

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We're All on the Same Team

Reminder that we're all on the same team.

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2019 Peak Season Reference Guide

Quick guide of things to remember during peak season

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Shuttle Billing Policy

Change in NFC Shuttle Policy based on new rules in the 400NG

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2019 NFC 400NG Rating Engine Released

2019 NFC 400NG Rating Engine Now Available

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Updated Firearms Policy

Firearm Policy update based on the new Tender of Service.

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Weighmaster Signature REQUIREMENT

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Parts & Hardware Update

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Pianos and Grandfather Clocks

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Household Goods Code 2 Rollout

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Pro Gear, Totes, and 1850 Loss & Damage A Quick Reminder

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SIT Shortages - Communication is Key

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Important Information Regarding Code 4 International Shipments

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Crate and Freight Code D Shipments

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Stop Letters of Warning and Letters of Suspension!

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Concern Regarding Claims Handling Procedures

A memo from USTRANSCOM about claims.

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Code 4 Containerization Requirements

Crating at residence is required!

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Help is All You Need!

Hiring labor prior to arrival.

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Letters of Warning (LOW) Leading to Letters of Suspension (LOS)

Avoid minor TOS violations

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Hardware Policy

Clarification on NFC's Hardware Policy

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Origin Weights and Hauling Documents

Information regarding Origin Weights and Hauling Documents

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NVL International's New Website!

Check out NVL International's new website!

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DPS Invoicing Delays

NFC will continue to pay agents despite the DPS invoicing delays.

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High Value High Risk and Firearms Policy

A review of procedures.

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ETA's Delivery Information, & Missing RDD's

Communication is necessary for us to keep DPS updated with current shipment information regarding deliveries.

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Navy Base Access Update - DBIDS

Update on the use of DBIDS

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Paperwork for Claims Prevention

Peak season is coming, here are some reminders about Paperwork and claims Prevention.

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Tender of Service - Inventory Procedures

A reminder of the requirements on the Tender of Service.

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Joint PPSO (JPPSO) Regionalization Effective 01 April 2017

Regionalizations of bases.

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NFC to Assume Forwarding of Base Paperwork

NFC will assume the responsibility of sending paperwork to the origin PPSO.

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Fuel Surcharge & PowerTrack Fee

Updates on the Fuel Surcharge and PowerTrack fees.

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Fuel Surcharge & PowerTrack Fee

Updates on the Fuel Surcharge and PowerTrack fees.

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Proper Inventory per the Tender of Service, Part Two

Additional thoughts regarding proper inventory completion.

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Packing, Inventory and Delivery Requirements

A reminder of the Tender of Service requirements.

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Uncrating vs. Unpacking

An update on policies regarding uncrating vs unpacking.

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U.S. Bank Billing Fee Charge

Additional information regarding the U.S. Bank billing fee

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CPPC Article Packing HV Paintings etc.

Brendy Murray is a high qualified appraiser

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Weight Tickets and Inventories

A note to haulers regarding weight tickets and inventories.

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Mattresses and Box Springs

Updated NFC policy concerning mattresses and box springs.

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U.S. Bank PowerTrack Billing Fee Adjustment

U.S. Bank Powertrack fee will be adjusted to 1.33%

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Delivering Shipments Out of Storage (SIT) and Customer Satisfaction

Reminders and suggestions to keep CSS Scores high.

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Reporting Shipment Weights & Reweighs

An important reminder regarding shipment weights and reweighs.

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Reporting Shipment Weights

A reminder on shipment weights

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OCIE (Organization Clothing and Individual Equipment)

A memo from Kevin Spealman, Vice President of Claims and Customer service regarding the difference between pro-gear and OCIE

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Origin Weights & Reweigh Requests

A reminder as to the procedures for origin weights and reweigh requests.

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Weights, Origin Documents, ETAs and Delivery Information

Here are a few reminders of NFC's Policies when servicing our shipments. Included is a list of contacts at the bases to send origin documents to.

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Important Information Regarding Base Access

We received a memo from SDDC regarding the use of REAL ID's and base entry.

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Reweigh - Important Notice to Haulers & D/As

Military installations and customers are requesting more reweighs than ever before, and the bases have been issuing Letters of Warning (LOWs) for not performing the reweigh......

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ProGear an Important Reminder for the Packing Crew

Recently, the government has clarified the regulations on Pro-Gear entitlements for Military Customers. The following memo serves as a clarification for our Agents

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Conversion to Member Expense GBL Termination-Update

Since we have recently had some questions regarding the above subject, I thought it would be a good time to again distribute a memorandum that Kevin Spealman, VP of Claims and Customer Service, distributed to our agent family on May 2, 2013.

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Properly Completed Inventory Weight Ticket

Training your crews and drivers should be an on-going process.

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Shuttle Billing Policy

For over a year the subject of Notices of Overcharge (NOC) being issued by the General Services Administration's (GSA) Audit Division for shuttle services has been one of the most contentious topics confronting the DOD HHG industry.

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Bingo Sheets New Mold Mildew Rules

The following is an excerpt from SDDC’s most recent newsletter “News U Can Use”, that is important information for any and all agents that use Bingo Sheets with the customer at delivery:

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